Travel Leaders

612 The Parkway
Richland, WA 99352

Full service, innovative Travel Management Company

Travel Leaders / Columbia Basin Travel is the most respected supplier of travel management services in Eastern Washington. We achieved this status by combining competitive pricing with outstanding customer service.

Our leading-edge technologies and certified corporate travel professionals work in tandem to deliver the right solution at the right price. We serve as an advocate for you with vendors and the travel industry as a whole.

We are committed to meeting the challenges of technology, management, and industry changes as a team. We believe that successful travel programs begin with that team approach; listening to our customers and using the formidable worldwide resources available to our agency to achieve success.

Core Values:
Integrity - Nothing is more important
Value - We spend your money as if it were our own
Trust - No relationship can succeed without it
Customer Focused - You are the reason for the success of our business. All our efforts revolve around meeting your needs and exceeding your expectations.
Advocacy - We constantly look out for your interests when reviewing your program or working with vendors on your behalf.

Travel Leaders / Columbia Basin Travel was established in 1983 by company president, Sondra Wilson. Since then, we have grown to be the largest travel management company in the Tri-Cities and eastern Washington area.

We believe our success is measured by our ability to listen and anticipate the fundamental needs and expectations of our customers, reacting efficiently and proactively to every circumstance.
Our award winning agency has invested in our award winning travel professionals. They are certified as corporate travel consultants and have extensive expertise in international as well as domestic travel destinations, routings, and fares.

We can provide assistance with passport and visa documentation, travel advisories, and exclusive international pricing.

Travel Leaders / Columbia Basin Travel has 24 hour emergency travel assistance for all our corporate travelers. We offer around the clock service to ensure your travelers are well provided for - while we work to ensure that your company policies are enforced and your investment is protected.

We welcome the opportunity to assist you with your corporate travel needs. If you are a single traveler or a large corporation - we want to be your trusted travel advocate.

Testimonials

Thank you
I would like to express my appreciation to you for the outstanding work you have performed for me in arranging my business travel at Travel Leaders over the past several years. In my position, I have had the opportunity to use your services at Travel Leaders on numerous occasions. You have always listened to my needs and made excellent travel arrangements for me in a prompt and efficient manner. I am grateful for your attention to detail and ensuring that everything is done right. I have never had any difficulties with the travel arrangements you have made for me. Whenever I have been out of town on business and needed to make changes in travel plans, you have been available and very helpful to me in making the necessary changes. It has been a pleasure working with you over the years at Travel Leaders, and I look forward to continuing with our excellent working relationship in the future.
N. Corrigan, Richland, WA
Fast and friendly
I have been arranging travel through Travel Leaders for the past 7 years and it’s always been a pleasure working with their team. They are very attentive to the needs of my personnel when it comes to making sure we get the best rates possible. I have had to make some special requests, to which they never complained about. The professionalism is outstanding, they have some of the friendliest people in the industry, and I know that if one of them is out of the office when I send in a request, it’s been promptly handled by another member of their staff. Quick turn-around is very important to me, and they are top notch. I would always recommend their services to anyone wanting the best.
S. Alton, Richland, WA
Thank you
I wanted to personally say “Thank you” to you and the other travel agents at Travel Leaders for always helping out my group with our travel requests. Travel Leaders has always gone above and beyond to help us with our travel reservations all over the world. On numerous occasions we have given you short notice and your group has always accommodated our needs. We really appreciate the awesome and professional service we have always received from Travel Leaders.
T. Poland, Richland, WA
Years of dedicated, professional service
I have known Ms. Wilson for many years and am proud to count myself as one of her original clients. In that time I have found Travel Leaders to be very professional and honest in their dealings with us. They have handled all of our executive travel in a professional manner and are always eager to ensure that the arrangements are coordinated to our satisfaction. I find their staff to be highly qualified and personable. As a business in Kennewick, they bring a spirit of service to everything they do and have served as a good neighbor to the local community. I would recommend the services of Travel Leaders wholeheartedly to any organization that is currently contemplating contracting with them.
M. Schumacher, Kennewick, WA.
Miracle workers
You are all nothing short of a miracle worker and I greatly appreciate it.
H. Plummer, Boise, ID.
Kudos for a consistent job well done
We were in a “travel update” meeting yesterday and I just want to say how many compliments you received from the ladies that work with you, including myself. You are so great to work with and we are so thankful -
J. Marshall, Kennewick, WA
Lori Clifford
Hawaii, Mexico and Honeymoon Specialist

Planning some time away from the office?

As a business professional you recognize the importance of time and finding a great value. When it comes to getting away from the office let the travel experts at Travel Leaders use their knowledge and connections to offer exclusive packages and amenities. From extending your business trip to take in the local scene to putting together a comprehensive family vacation, we can take your individual tastes and ideas and sculpt them into an unforgettable trip.

Additional Locations

Kennewick, WA